Tuesday, September 29, 2009

CMS (iWare) update

The CMS permissions have been restored, so it's now OK for all clients to log in and edit their websites as normal.

We are still working on the contact form CAPTCHKAs - this should be resolved today.

Thank you for your patience.

Monday, September 28, 2009

CMS (iWare) update

The iWare sites are being restored as quickly as possible, from old database backups of the iware web sites. iWare/CMS customers: please refrain from logging in to make any updates using your CMS (admin area) until we have completed these restorations. Check back here for updates.

Server Migration Update

While the server migration has been completed, we have identified some database errors which are affecting the display of some of our client websites. We are working to resolve these errors ASAP, first by manually restoring websites from older backup files, then by repairing the database records where possible to restore each website to its most current state.

If you are having trouble viewing your website, please email

Saturday, September 26, 2009

Server Migration Update

The DNS changes have all been made to point all the websites to the new server and the old server is queued to go offline as scheduled at 12:01 am CST.

DNS propagation and cache varies by ISP, anywhere from 5 minutes up to 48 hours. Be sure to clear your browser cache when accessing your website so that you are seeing the site properly on the new server.

If you are able to access your website, but the site is not displaying as you expect, please contact us via email at

For any other questions or concerns, please contact

Server Update

The server migration is almost complete. We are moving the DNS records and will be testing everything shortly.

Attention email clients: All email forwards have been set up on the new server and should be working the same as they were previously.

If you have full email through Grassfrog, your email account has been set up on the new server but you will need to contact us at to be issued a new password or to change your email to a forward per our support guidelines.

Externally hosted email users will have their CNAME and MX records updated on Sunday, 9/27. If you would like externally hosted email for your website, we will set that up for FREE for anyone who requests this service this weekend.

If you are not using your web site mail account or no longer need it, please let us know so that we can update our records.

Stay tuned for updates regarding the server migration, which is scheduled to be completed tonight.

Thursday, September 24, 2009

Server Migration 9/24/09

Over the next few days, we will be migrating a number of websites over to a brand new server and retiring the old server on The Planet. During this process, some client websites may experience intermittent, short-term outages due to temporary database interruptions as the data is backed up and moved over.

If you see a SQL error message on your home page, please know that we are closely monitoring the situation, and are updating database permissions as necessary to minimize any downtime.

The data migration is on schedule and should be completed by end of day on Saturday.

For questions or concerns, please email