grassfrog

Monday, January 18, 2016

Email Information / Troubleshooting

If you have Grassfrog-hosted email, please make sure your server settings are as follows:

1. INBOUND (RECEIVING MAIL):
POP or IMAP (use IMAP if you access your mail from multiple computers)

Settings:
Server Name: mail.grassfrog.net
Port: 587
Security: STARTTLS
Authentication Method: Normal Password
(Your email username is your full email address, your password is the one we issued you.)

2. OUTBOUND (SENDING MAIL):
SMTP - Your SMTP settings should be set to your local ISP's SMTP server settings - contact them if you need help with that, but typically they will provide you with a username and password for your account and that's what you should be using, along with their SMTP server and port.

I also recommend setting up Google as a backup SMTP provider, since it works wherever you are, even if you are traveling, or if your ISP is having issues.

If you need help setting up your SMTP with your Google user account, see
https://support.google.com/mail/answer/78775?hl=en

3. TROUBLESHOOTING
Since we changed server IPs over the weekend and initiated a new SSL certificate, you will need to accept the security certificate/exception in your email program the first time it runs.

If you are having any bounce issues with your emails being sent to HOTMAIL, your SMTP settings are not correct. See #2

If you have  externally hosted email (through GoDaddy or Gmail) and it's not working, contact your provider. If there is an issue with your site's DNS settings, they will let you know (and then contact us via email at grassfrog@gmail.com, or visit grassfrog.com/support.php).

I think that's it. Please take a moment to review our Terms of Service regarding email, hosting, and general support at www.homeinspectionwebsite.com/terms.php

Additional Links:
Thunderbird Email Help https://support.mozilla.org/en-US/products/thunderbird

In the Cloud

We are pleased to announce that Grassfrog's migration to the cloud was completed last night without a hitch. All systems are up and running in the new environment.

For clients with hosted email, you will receive a notification that your new email account has been set up - not to worry, your mail has been brought across and your login credentials have not changed.  If you are using Thunderbird as your email client, be sure to accept the security certificate in order to access your account. See  https://support.mozilla.org/en-US/kb/add-security-exception for more information on Thunderbird and SSL.


For any questions or concerns regarding your hosted services, please contact grassfrog@gmail.com.

Tuesday, January 12, 2016

Cloud Migration, Phase 1

This evening, we commenced migrating the first bank of hosted websites to our new cloud service, beginning with Grassfrog.com and some of our premium hosting clients. There may be a brief interruption of services as worldwide DNS servers update individual website DNS to the new IP addresses. Rest assured the site migrations are going smoothly, and if for any reason your site does not come up when you go to it, you can check its status by going to www.isup.me and typing in your domain name, or simply clear your cache and restart your browser as the issue may be local to your machine.

Important: if you have email hosted with grassfrog, you will need to accept a new SSL certificate when the warning window pops up, in order to access your email.  Click Confirm Security Exception to make this acceptance a one-time thing and save the new certificate information in your email client.

I have manually checked all of the sites we have migrated thus far and they are showing up successfully.  We will continue to monitor sites throughout the migration to ensure a successful outcome.

Please check back here for updates. We expect Phase 1 of our server migration to be completed tonight, and Phase 2 to be announced shortly thereafter.

Sunday, January 03, 2016

Server Migration

We are planning to migrate all of our hosted websites to the cloud this month. Please stay tuned for updates, which will be posted here as the project progresses. Thank you for your support.

Tuesday, December 29, 2015

Announcement: Upgrade to Cloud Service

Grassfrog Technologies will be upgrading all client web sites to new cloud hosting effective January 1, 2016.  In preparation for this move, all delinquent and expired client sites will be deleted on January 1st, and all deliquent accounts will be sent to collections on that day as well.  If you have a delinquent account, please check your email for a payment link or call our offices to make payment arrangements. Thank you.

Friday, May 08, 2015

Grassfrog debuts Oils Primer Essential Oils free Mobile App this week!

Grassfrog Technologies has been providing small business websites since 2001, and in the past few years we have expanded our technology base to include mobile websites and now mobile apps.

Oils Primer Essential Oils Guide is our flagship product. It's now available for download, free on Google Play.

Like the Oils Primer Essential Oil app on Facebook for notifications of future releases, including an iOS version, slated for May 2015.

Stay tuned for more offerings from Grassfrog Technologies LLC.

Monday, November 03, 2014

Grassfrog Technologies is pleased to announce we will be soon offering websites and tools for Essential Oils users. We launched our first property, OilsBase.com, an open community of essential oil users and wellness advocates, and will soon release template-based websites for doTERRA Wellness Advocates.

Curious about essential oils?  Email oilspro@gmail.com or join the conversation on www.oilsbase.com.

Thursday, September 04, 2014

Follow up on Data Center Issue

The data center issue was resolved early this morning, total down time on our servers was less than 2 hours, and fortunately this downtime was all during the "wee hours" of the morning when traffic is typically the lowest.

Here is the information I received from Hivelocity regarding this outage.

"This morning at roughly 4am EST we recognized a portion of our network was unreachable.  Most of our customers were not impacted but the portion that was were effectively offline.  We isolated the issue to the failure of a layer 3 device.   This device failure caused an uncontrollable layer 2 network loop.  Our network is designed with protected paths but this device failure resulted in a loop pattern that had unexpected results.   The physical ports towards the failed device required manual intervention to restore network services.   Once we took manual action to correct the situation we then went ahead and replaced the failed device.  Most customers began seeing restored connectivity around 5:30am with 100% of our customers being back to normal around 7:45am."

Given their track record for 100% uptime, I am inclined to believe that they have this issue well under control and do not expect we will have any other incidences related to this hardware failure.

Update: Data Center Outage

The data center outage at Hivelocity appears to be affecting several servers is actually a network hardware issue.  Network engineering is working on the issue and we hope to have things back up within a few hours.  I just checked, and their website is now back up, am hoping the rest will follow shortly.

Please check back here for updates regarding this outage, or if you would like to check the status of your website, you can always visit http://www.isup.me to see if your site is down to the world, or simply not accessible to you.

Failure to connect to server, 3:30 AM

Am experiencing a connectivity issue with our host, HiVelocity.net. Trying to get a hold of the data center to see what's going on. The issue appears to be a network one, will update as soon as we find out what's going on.