Monday, January 18, 2016

Email Information / Troubleshooting

If you have Grassfrog-hosted email, please make sure your server settings are as follows:

POP or IMAP (use IMAP if you access your mail from multiple computers)

Server Name:
Port: 587
Security: STARTTLS
Authentication Method: Normal Password
(Your email username is your full email address, your password is the one we issued you.)

SMTP - Your SMTP settings should be set to your local ISP's SMTP server settings - contact them if you need help with that, but typically they will provide you with a username and password for your account and that's what you should be using, along with their SMTP server and port.

I also recommend setting up Google as a backup SMTP provider, since it works wherever you are, even if you are traveling, or if your ISP is having issues.

If you need help setting up your SMTP with your Google user account, see

Since we changed server IPs over the weekend and initiated a new SSL certificate, you will need to accept the security certificate/exception in your email program the first time it runs.

If you are having any bounce issues with your emails being sent to HOTMAIL, your SMTP settings are not correct. See #2

If you have  externally hosted email (through GoDaddy or Gmail) and it's not working, contact your provider. If there is an issue with your site's DNS settings, they will let you know (and then contact us via email at, or visit

I think that's it. Please take a moment to review our Terms of Service regarding email, hosting, and general support at

Additional Links:
Thunderbird Email Help